Operational Excellence Essay Example

Operational Excellence Essay Example Operational Excellence Essay Operational Excellence Essay So to achieve customer satisfaction Eurest at Sainsburys have to identify their clients and customers, then research their needs, then set targets on how to improve their satisfaction, carry these targets and finally they should talk about this action and make sure it is supported by the management. This is a good method of obtaining customer satisfaction, it explains in detail a professional method of achieving this. They have chosen this method because it involves finding out the customers needs and wants, this means that they know exactly what the customers need. Then declaring improvement targets means that they have found, through research, new and efficient ways of satisfying the customers. Finally, prioritising the targets and making sure that the targets are supported by the management is a way off ensuring that the targets are safe and that they are going to be a success. They have chosen this over other targets because off how efficient it is and that they know from experience that it is the best target. For example Eurest at Sainsburys could have decided that to achieve customer satisfaction they should serve good quality meals at a cheap price. This would be a good method, but although it would please some customers, it would also displease other customers because Eurest at Sainsburys would spend a lot of their time sticking to this target and not to the other needs of the customers. Eurest at Sainsburys has achieved this objective in most areas. The company researches what the customers want and tries to adapt to this in all situations. For example Eurest at Sainsburys regularly use a questionnaire scheme, this involves giving the customers a voluntary questionnaire that included various questions on what they want from the staff canteen service. Eurest at Sainsburys the review the questionnaires and introduce schemes like the meal deal scheme. This scheme involves giving the customers a chance to buy a meal deal, a variety of foods for a certain price. This scheme has been a great success and now it is used in all of the Eurest at Sainsburys units. Obviously it is hard for Eurest at Sainsburys to achieve complete customer satisfaction as you simply cannot please everyone, but in this area they have done what they can to achieve this goal. Over the years they have recorded a lot of research on customer satisfaction, it is just a matter of getting the balance rig ht. Establish our position as the market leader in foodservice worldwide. We will continue our focus on the needs of our market places through our use of brands driven and facilitated by New Famous Foods and foodservice brands, and by marketing our operating brands. This means that they want to establish and keep their position as market leader. They want to do this by gaining a well know image for their food and to publicise their brand names. Eurest at Sainsburys use the Eurest and Compass brand names on all of their meals and packaged foods. These brand names are widely known and to achieve this objective Eurest at Sainsburys must keep these brand names successful and research new ways to promote them. They have chosen this objective over others because it aims high and they believe it is achievable. Compass have already achieved market leadership, so what they want for Eurest at Sainsburys is for them to retain their leadership and to make it even better. Eurest at Sainsburys are definitely achieving this objective as we know they are already part of the market leaders. Their brands are the most well known in the contract catering industry they are in the process of creating new market brands. For example if you go into any service station on the motorway, about 85% of these will have a restaurant that has the Eurest or Compass trademark. Also Compass is in the process of creating the compass sandwich range, which has been tested in 10% of the units. The idea is that these sandwiches are of the highest quality and they are made with quality ingredients. Compass wants their employees to be exceptionally good workers, thats why they have given Eurest at Sainsburys this objective. If carried out correctly the staff would have been carefully employed, trained and then to be developed. This is a good objective in theory but this isnt Eurest at Sainsburys strongest area. They have chosen this objective because if carried out correctly, it will have an excellent affect on the staff and business. An alternative to this could be, using a training first objec tive where he staff are heavily trained before doing any work. This should work out to be a good method but Compass have decided on their objective from experience in the industry. Eurest at Sainsburys recently havent been very successful in achieving this objective. At the moment they are having a lot of short-staffing problems, this is due to not carrying out this objective efficiently. For example at the moment Eurest at Sainsburys are moving a lot of permanent, fixed workers from their unit to other units across the country, this is due to short staffing. This is not good for the business as fixed worker are usually fixed to there units and if you move them to other units they may not know the procedures and how to work in that unit. Also many employees are employed without filling in the application form. This means that in some cases almost anyone can get a job working for Eurest at Sainsburys. So as we have learned, this is definitely an area for improvement for Eurest at Sainsburys.

Pacific Oil Company

Pacific Oil Company Back in the days, petrochemical processes were determined by a detailed elaboration of prices known as formula prices, it comprised of several element. The first one being feed stock characteristics; feedstock supply varied in chemical composition.Advertising We will write a custom essay sample on Pacific Oil Company specifically for you for only $16.05 $11/page Learn More The difference in the feedstock considerably affected the procedures of refining and operating efficiency. A few chemical products were drawn from a chosen feedstock. Increased number of orders necessitated the mixing of combined feedstock together with distinct structural characteristic. Fuel cost was inclusive of price and quantity of energy that the manufacturing corporation expected in cracking, producing a particular steam and refining. Labor cost was part of employees’ salary, to operate the manufacturing with the objective of generating a fixed unit amount of a particular pro duct. Value of petrochemical was determined by the commodity cost, as the demand and supply fluctuated in the market; this factor was again featured in the formula price. The computation of the price formula, as opposed to determining a market price had a list of advantages and disadvantages. It permitted the supplier to surpass expenses charged to buyer; this minimized the risks for the engaged parties, in the case of express fluctuation of prices throughout the period of the contract. When market demands went down, contract guaranteed a wide market to the supplier; however, the price for the product was to some extent unbeneficial in comparison to product cost. When it came to quantity, formula prices were typically computed, their major focus was given to quantity. Costs changed significantly, this was however dependent upon the efficiency of the production taking place. Payments were to be issued in dollars without deduction or discount, except only if noted.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Some of the challenges pacific oil faced in early 1985 with Reliant chemical company were quite a number. Pipelines routine inspection had been subcontracted to a company with quality equipment for monitoring things like leaks. It happened that leaks had been detected in late December prior the year; this extended the effect to early 1985. The executive of the company were out of reach for many days hence the problem could not be solved immediately until a certain period of time. There was a concern with the system of delivery, and the way meter reading was being conducted. Pacific oil built a line and was in charge of maintenance, installation of meters was done towards the outlet of the pipeline, and Reliant was giving metered total to Pacific. According to Zinnser some spot checking at the manufacturing facility indicated that they were not getting all that they were billed for. They later discovered that, the integrity of the meter or the meter reader wasn’t question but, felt that since the pipes had been in existent for years, there was a possibility they had develop leaks. The executive vice president became distressed over the turnout of events. Pacific headed for tremendous destruction. Realizing the techniques of challenging it would be to maintain strong negotiations, a review of the negotiations were done were done on Reliant contract. They also experienced delay when Hauptmann lost his mother; meetings were rescheduled as a result hence, there was a delay. The investigation of pipeline gave no evidence of a considerable discharge. It only traced minor leaks, which did not seem serious. It was impossible to identify the percentage of the product lost in the process. Emotion in negotiation is one of the styles used in the case. Emotions carries the capacity to contribute either positively or negatively in negoti ation.contribute either positive or negative in a negotiation scenario. According to Fisher, and Shapiro (2005) negative emotion at times leads to intense or irrational behavior, resulting to escalation of conflict.Advertising We will write a custom essay sample on Pacific Oil Company specifically for you for only $16.05 $11/page Learn More This is evident in the conversation that takes place between Kelsey and Fontaine as emotions flare an in turn leads to unhealthy and even unnecessary confrontation.Distributive negotiation is another style used; the term distributive basically means giving; or scattering things. Fisher, and Shapiro (2005) further states that there is a limitation in things being distributed; it entails individuals who have never before had an interactive relationship. And there isn’t a likelihood of doing so in the future. In this form we see each individual fighting to have their way; it is appropriate but, requires an extent of limit in order not to regard the other side as an enemy but a partner. According to Shell, R.G. (2006) integrative negotiation means joining several parts and making the whole, this implies some cooperation or teaming up to achieve a common goal. More often than not, trust is of a higher degree in shaping of the relationship. Both parties walking away feeling a sense of achievement, ideally the process has two phases. The process entails value concession, plus creative problem solving. This is the style that is mainly used by Guadin, Hauptmann, and Zinnser in their negotiations. Instead of Kelsey allowing emotions to flare, what he could have recommended to Fontaine were few and simple facts. The reality being that, a supply contract binds legally, it’s a document that only attempts to elaborate on strategies or ways the two companies can work together, and hence it is the foundation of an intricate long term relationship that exists between a seller and a buyer. He could hav e informed of the constant monitoring, discussion and evaluation required by representatives of the organizations.Advertising Looking for essay on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More He could have further recommended that it is possible for the purchaser to meet the conditions of the negotiated contract. This is can be made possible since the purchaser can accept a fair price formula, without attempting to push the supplier to an artificial low price. He is trustworthy pursue an action plan, basing it on sound business ethics as agreed in the contract. The purchaser cannot take advantage of aberrations in the spot market, they will have no choice but accept the reality of a formula price having been negotiated, and both parties agreeing to live up to the negotiated contract over the suggested period of time. Problems encountered in product quality, labor difficulties can result to challenges in manufacturing, unloading and loading, shipping and cleanliness of shipping tools. This can however be explored to mutual satisfaction. Furthermore, change in business projection of both parties can be shared hence; the complexity anticipated by the supplier in producing t he products can be solved. On the other hand the difficulty encountered by buyer in consumption of the product can also lead to amicable solution for both parties. Finally, the ability to solve these problems necessitates mutual trust, open communication and honesty. And most importantly an approach that offers the best solution to both the parties. References Fisher,R. and Shapiro, D (2005) Beyond Reason: Using Emotions as You Negotiate.New York: Penguin Books. Shell, R.G. (2006). Bargaining for advantage. New York: Penguin Books.

Epidemic of Obesity Essay Example | Topics and Well Written Essays - 250 words

Epidemic of Obesity - Essay Example The great number of risks and problems associated with the condition has made it a topic of concern for the entire world. The alarming levels of the condition in the United States have served it to be labeled as an epidemic. There is still a ray of hope and the great thing is that obesity can be solved by each and every one of us making better choices and providing better options for consumers. Obesity is a very widespread problem in the United States of America. According to the National Health and Nutrition Examination Survey, two third of the people who reside in the United States either suffer from increased weight or obesity with on an average of one third of the population suffering from obesity (Weight Control and Information Network 2010). Another very important finding in the country explores the fact that the vulnerability of the children becoming obese has also increased and the in the last three decades the rate of this condition has increased by more than thrice in the c ountry. The intensity of the issue of childhood obesity can be analyzed by the fact that the issue has come to the notice of the first family and even they have called for efforts to fight against obesity (Laing 2010).